Research and Evidence

Our investigations examine how the legal complaints system actually works: decisions by the Solicitors Regulation Authority that carry no right to a review, the Legal Ombudsman's publication and retention of its decisions, the online review information consumers rely on to choose a lawyer, and the experience of litigants in person in the civil courts.

Every report is built from primary sources, every figure is traceable, and every organisation we write about is given a right of reply, which we publish unedited. Read the research at blindjustice.org.uk/research.